We can also tell your PC not to install any updates for a week – so that it isn’t tempted to download and install the update again. Hopefully Microsoft and/or Kyocera make an update to fix this, but in the meantime, we can remove the offending update from your computer and you’ll then be able to print as normal. We’re just collecting some error info, and then we’ll restart for you” and says that win32kfull.sys failed with a stop code of APC_INDEX_MISMATCH… but all that really matters is that you try to print, your PC crashes, you see a blue screen, your PC restarts… and nothing got printed! The blue screen error message says “ Your device ran into a problem and needs to restart.
On 9th March 2021 there was an update to Windows 10 which conflicts with the way your PC talks to your Kyocera Ecosys laser printer – and when you open the File -> Print window, or when you actually try to print anything (from Google Chrome, Microsoft Word, Outlook, Excel, or any other program) your PC crashes with a “blue screen of death” (BSOD) and turns itself off or reboots. We’re just collecting some error info, and then we’ll restart for you” with the extra detail “ Stop code: APC_INDEX_MISMATCH failed: win32kfull.sys” and you’ve no idea why, you’re not alone! Follow these steps and you’ll be back to work in less than half an hour… If you are getting a Windows 10 error every time you print which says “ Your device ran into a problem and needs to restart.
This page was last updated at 20:40 on Friday 12 March.
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